Our policy last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards
To complete your return, we require a receipt of proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, it’s damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received a returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your return is officially posted.
Next contact your bank. There is often some processing time before refund is posted.
If you’ve done all of this and you still have not received your full refund, please contact us at info@PuraVidaBoutique.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or if you should change it for the same item, send us an email at info@PuraVidaBoutique.com and send your item to: Pura Vida Boutique 320 Raritan Ave., Space 1, Highland Park, NJ 08904, United States.
If the item is marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the return item is received, I will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver have the order shipped to them selves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: Pura Vida boutique, 320 Raritan Ave., Space 1, Highland Park, NJ 08904, United States.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live the time it may take for your exchange product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.